Physician Heal thyself


No this isn’t anything to do with health issues, or even a medical practice. But it is about looking after your own business in the same way that you look after your customers.

So why am I telling you this? Well I’ve recently had to have some very difficult conversations with a business owner. They are an established firm in the local area and a year ago were growing fairly steadily. They had a great mix of public and private sector clients. They offered a range of services at a reasonable prices and were well known on the local networking scene

Then a member of staff left and the business found it difficult to find a replacement, meaning that the rest of the staff were extra busy. The owner made the decision to concentrate on delivering for their existing customers and pulled the rest of the staff back from attending any and all networking events and exhibitions. This decision included the Business Development Manager. Continue reading

Cash is king

I’ve spent some time over the last week working on business plans for 2 businesses. One is a new start up in the middle stages of planning, and the other is an established business which is going through a major restructure which will allow them to survive after a tough few months.


One thing became apparent to me as I was working on their plans: Whether you’re in the very early stages of planning a new business, in the first few months of trading, or have been in business for a number of years, the changes in the banks lending policies over the last months have made one thing very clear. Cash is King. Your business, and mine, cannot survive without it, so while you probably know all these things, I thought I’d remind you, and myself: Continue reading

Celebrate your successes

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So in my last blog I talked about having a plan to ensure that you can actually achieve the goals you’ve set for yourself or your business. And human nature being the way it is we are always the first ones to beat ourselves up about failing to achieve these goals. But how often do we celebrate when we do achieve them? It is very easy to forget the successes we do achieve as we go about our business lives so this year I’d like you to try something. Every day write in your diary, or in your calendar, or in a separate note book ANYTHING you have done well, anything you have achieved however big or however small. And if you can write more than one thing then write all of them down. But make sue you write something down. They don’t all have to be business related. Anything you do that make you feel good, that you have been putting off, or done for the first time, then record it.

And on those days when you think you’re not progressing towards your goals or you’re having a bad day then dig out these achievements you’ve recorded and have a read – I bet you’ll be surprised.


It’s also important to celebrate our successes and achievements. So whether you’ve won a new piece of business, finished a project on time, received a thanks you form a client then celebrate that. Whether it’s taking the team for a cup of coffee or a drink after work, having a glass of wine with a meal, a lunch for the work force, an ice-cream, do SOMETHING that says “yes, we did it”. And make that part of your business culture.

Some big corporations are very good at celebrating success, or even the completion of a project. It brings a closure to the piece of work and says thanks to the people in the team, who perhaps didn’t know each other when the project started, but then had to deliver something on time and on budget.



So what have you achieved today? And how are you going to celebrate it? And why not tell me what you’ve done, let’s all celebrate together.

Our move to Pride Park is complete!

We’re very pleased to announce that we’re now fully moved into our new office on Pride Park in Derby. Why not get in touch to arrange to pop in for a coffee.

10 top tips for where to find inspiration for your blog topics

10 top tips for new blog ideas…


As this is the first blog I’ve written for this site I thought I’d post some ideas for where I get the inspiration for new posts from, or which topics make me read a blog post.

  1. Conversations: as business owners we talk to people, a lot, so this is our primary source for ideas. Similar topics crop up regularly as concerns or areas of interest so we write about those.
  2. Newspapers: well OK any print media (or the online version of). I always have a flick through the business section of the papers when I’m at the gym or browse the internet news sites. What is there that interests you, affects your business or your industry?
  3. You have an area of expertise. Share that information with us. We’ll definitely know who to go to when we need that type of help then
  4. Other blogs: Whether you agree with what they say or not, they certainly trigger ideas for me.
  5. Your own blogs: Did you try to cram too much information into some of your older posts? Well why not turn them into a series of posts on one topic? Or pick a theme and turn it into a series of posts
  6. TV programmes: even if they’re not specifically business related if there’s something you see that you lean/ get information from then write about that. Imagine the customer service posts you could write based on Fawlty Towers!
  7. Business Books/DVDs/videos: most people have read one, and a lot of us read them regularly. Which do you like? and why? Even a review of the entire book, or share with us the one key message you take from it.
  8. Webinars/ networking events: well theoretically these could count as conversations as well, but write about what you liked about the event, who you met, did you learn anything from the presentation (there usually is one) and who do you think would benefit from attending the next event
  9. Planning for something? Then share with us the highs and lows, what happens, what goes well (and not so well) and what you learned from it. What you’d do the same and what you’d do differently next time.
  10. Personal experience: What or who has been the biggest influence on you or your business or your life? Tell us why and maybe we’ll get inspired too.


So that’s where we get our inspiration from. Where do you get yours? What should we have included on this list?


Do you want real results from your goals this year?

If you do then you probably need a plan

As business owners we are told we must have business goals and we have to achieve these goals, and that we have failed if we don’t achieve them.

But how realistic are our goals? For me the piece I most often find missing is the plan to achieve these goals.

It’s all very well setting yourself a goal, but is it actually achievable? And I’m not talking stretch goals here. I mean the goals where you say you can do something in 12 months, but based on your current performance it will actually take 16 months. Now you can cWordle: goal settinghange the goal to achieve this in 16 months, or you have to change what/ how you work. Again both valid options. But what isn’t valid is saying “I will achieve it in 12 months but I won’t change how I work/ what I do”. This means you have set yourself a goal that you can’t possibly achieve. And unfortunately we live in a culture where failure is criticised. This isn’t a failure of the goal. This is a failure of the planning process that should be part of the goal setting process.

In so many cases I see people talk about how to set goals, but with no mention of the planning process that will allow a business to actually achieve those goals with a realistic amount of time or resources.

So what happened to the goals you set yourself for last year? Did you achieve them? If you didn’t instead of beating yourself up for not achieving them why not look at WHY you didn’t achieve them. And when did you realise you wouldn’t achieve them?

If you only visit your goals every December – in order to set next years goals and review last years then it might come as a surprise that you haven’t achieved your goals. But if you have a plan to achieve each of your goals you should have a regular review to see how you are doing against your road map and you can see how close you are to achieving the goal, or if you are starting to edge ahead, or fall behind what you have said you will achieve.

So this year when you’re setting your goals why not spend some time drawing up a plan that will break down the goal in to a realistic plan detailing what you’ll do every day/ week/ month and how often you’ll check your progress against this plan and also how you’ll measure success against the plan. That way your goals will actually be things that you’ve achieved this year, instead of a piece of paper languishing in a file or a drawer, that aren’t going to help your business or you achieve what you want to this year.


so what goals are you setting this year? and will you achieve them?

What does your email address say about you and your business?

I was contacted this week by a (self proclaimed) eminent authority on social media. He contacted me by email inviting me to attend one of his “world renowned” training courses. Nothing wrong so far, except it was sent with an email address along the lines of

The information about the course was all on an eventbrite page. Again nothing wrong with that, but I would expect a link to the home page of the training provider, which was conspicuously absent.

So I googled this person. Lots of profiles on lots of platforms, although very few referring to his social media background, but no website that I could see. So I emailed saying I’d like some more information and where was the website so that I could see what other services were available etc. The response was that his business didn’t need a website!


Now in some ways I agree with that belief. There are some businesses that don’t need a website, but they do need a business page somewhere online – that could be a facebook page, a LinkedIn Business page, but for me it always feels more professional if there is, as a minimum, a home page with some details about the business and what it does.

The thing that concerned me most was the act that this person was happy for me to spend my money with his business, by attending a training course, but he wasn’t prepared to invest the very small amount of money needed to give him a business email address.

It takes as little as £5 for 2 years to buy a domain name, which will allow you to have a business email address, even if you don’t set up the associated web page.  And what impression am I left with about his person who takes so little pride in their business that they won’t invest anything into it?


If this person had been a plumber, or local odd job man I may not have had the same reaction, although for so little investment I think it’s a missed opportunity if they don’t for any business and hugely damaging to a brand, but for a company trying to sell to a professional business audience, for me it’s an absolute cardinal business sin. So I’m not attending his course.

Do you agree? And have you come across businesses doing the same thing? have you had a lovely chat with someone at a networking meeting only to be presented with a card with a generic ISP address on it?




latest news

Hello and welcome to the new Business Ignition Group website. we’re working on adding content as quickly as we can but have a look and see what we’ve got so far.


And later this week we’ll be announcing some exciting news about our business ignition programme.

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